Shipping policy

General information

Orders are shipped from the Canary Islands.

Guch Design takes care of all formalities and costs, including taxes, customs duties and shipping. Your order is delivered to your door without any additional payment.

Guch washbasins are handcrafted. Small imperfections within reasonable limits are part of the process, which makes every washbasin unique. Our artisans nevertheless pay meticulous attention to detail.

Guch Design's distinctive packaging system provides a high level of protection, making transport damage very unlikely. If your washbasin is damaged in transit, please contact us and we will arrange its replacement.

Shipping policy — Guch Design

At Guch Design, we aim to provide an efficient and reliable shipping service so that your products arrive on time and in optimal condition.

1. Shipping areas

We ship within three zones: Spain, Europe and the rest of the world.

2. Delivery times

The usual delivery time is 2 to 4 weeks from confirmation of the order and payment. This period includes preparation of the piece and transport.

3. Shipping process

Once payment is confirmed, we prepare your order within the delivery period indicated above. When it is dispatched, we provide a tracking number so you can track your parcel.

4. Shipping costs

Shipping costs are covered by Guch Design. The price displayed for each model is the final price.

5. International shipping

All shipping costs, customs duties and taxes are paid by Guch Design. We take care of all the necessary documentation, so you do not need to complete any formalities.

6. Shipping address

Customers are responsible for providing a complete and accurate shipping address when placing their order. Guch Design is not responsible for parcels sent to incorrect or incomplete addresses provided by customers. Please also provide your telephone number so you can be contacted for delivery.

7. Insurance and delivery guarantee

We provide insurance and a delivery guarantee to ensure that products arrive in optimal condition. If you receive a damaged parcel, please contact our customer service team immediately so we can resolve the issue.

8. Contact

For shipping enquiries or further information, contact us at info@guch-design.com or +34 617 150 360.