Privacy policy

Last updated: 20 October 2026.

This policy explains how personal data is processed when you visit www.guch-design.com, send an enquiry or purchase a Guch Design product.

1. Data controller

Carlos Bermejo Benito, a self-employed professional trading as Guch Design.

Address: C/ Anzofé, 55, 2.º izquierda, 35009 Las Palmas de Gran Canaria, Las Palmas, Spain.
Email: info@guch-design.com.
Telephone: +34 617 150 360.

2. Data we process

We process the information you provide when contacting us or placing an order: name, email address, telephone number, billing and delivery addresses, order information, payment-related information and the content of your communications. If you provide tax details for an invoice, we also process them for that purpose.

The platform may record technical information needed for its operation and security, such as IP address, browser, device and access logs. Browsing information used for analytics is processed in accordance with your cookie preferences and the legal basis described below.

Please provide only information needed for your enquiry or purchase. Information essential to an order must be accurate and complete; without it, we cannot process or deliver the order.

3. Purposes and legal bases

Enquiries and quotations: responding to requests and preparing proposals. The legal basis is taking pre-contractual steps at your request when an enquiry concerns a potential purchase; for other enquiries, our legitimate interest in responding to communications received.
Orders and after-sales service: managing purchases, payment, delivery, returns and warranties. The legal basis is performance of the contract and, where applicable, compliance with legal obligations.
Invoicing and legal obligations: retaining and disclosing information required by tax, accounting and consumer protection rules. The legal basis is compliance with legal obligations.
Operation and security: keeping the store operational and preventing misuse or fraud, based on our legitimate interest in protecting the service and transactions.
Browsing analytics: understanding website use through Google Analytics when analytics cookies are authorised. The legal basis is your consent.

We currently do not send email newsletters or promotional campaigns or use customer lists for targeted advertising. If we introduce promotional subscriptions, we will explain their terms and how to unsubscribe before starting that processing.

4. Service providers and recipients

The store is hosted on Shopify, which provides e-commerce services and processes data under its data protection terms. See its Privacy Policy and Data Processing Addendum.

As needed for your enquiry or order, data may be accessed by payment, delivery and technical support providers and professionals involved in administrative management or compliance with legal obligations. Only information necessary for each service will be provided. Public bodies and authorities will receive data where legally required.

Google Analytics is involved in analytics authorised by visitors. See Google's Privacy Policy. The store uses Shopify’s native privacy tools to manage cookie consent.

5. International transfers

Using Shopify and analytics services may involve processing outside the European Economic Area. Shopify describes its entities, subprocessors and transfer mechanisms in its international transfer documentation. Transfers must be covered by an adequacy decision or other safeguards recognised by the GDPR, such as standard contractual clauses, depending on the service and destination. You may request further information at info@guch-design.com.

6. Retention

Enquiry data is retained for as long as needed to respond and manage the follow-up requested. Purchase and after-sales information is retained as needed to perform the contract and handle returns, warranties or claims. Subsequently, only information required by legal obligations or needed to address liabilities is retained for the applicable periods, with restricted access or blocking where appropriate, and deleted when those periods expire.

Preferences and cookie-related data are retained for the periods stated in the consent manager and the services used.

7. Cookies and consent

Necessary cookies enable the store to function. Analytics cookies requiring consent must only be used after your authorisation. You can accept, reject or withdraw consent through the cookie preferences panel. Withdrawal does not affect the lawfulness of earlier processing. For help locating or using the panel, contact info@guch-design.com.

8. Your rights

You may request access, rectification, erasure, objection, restriction of processing and portability where provided by law, by writing to info@guch-design.com or the postal address above. Where processing relies on consent, you may withdraw it at any time.

Specify the right you wish to exercise and provide information needed to locate your request. Additional identification information will only be requested where necessary to verify your identity. You may also lodge a complaint with the Spanish Data Protection Agency.

9. Social media contact and changes

If you contact Guch Design through Instagram, we use the information in your message to reply; the social network's own processing is governed by its terms and privacy policy.

We will update this policy when services or data processing change, indicating the revision date. For privacy enquiries, contact info@guch-design.com.